FAQ
How long is Tien-I lead time?
If we have sufficient forging material, the lead time is generally 2-3 months.
Can we sign NDA?
What kind of NDA do you want to sign? Please send an email for a detailed discussion.
How Tien-I protect our purchasing information to avoid the competitor knowing it?
What is your main concern? Please send us an email for detailed discussion.
Can your product meet ANDI, ISO or DIN?
Yes, we meet ISO/ DIN and ANSI standard. If customers have special need for other standard for bolt, we can comply with.
to know about our qualityDo Tien-I provide warranty?
Which kind of product warranty do you want? Please send us an email for further discussion.
How Tien-I make sure the quality for each shipment is consistent?
We do the incoming quality inspection， and will provide the relative report if nececsary. Please refer to our quality inspection SOP.
Do Tien-I provide a material certificate?
Our material is from China Steel Corporation which has quality certificate every batch.
Can you help us to put our brand on the products?
Yes, we can. We use stamping and laser to logo the product. We can also use poly or sticker to apply for.
How does Tien-I provide the inspection report after the order is sent out?
In general, we have incoming material inspection report. During production, we will also have inspection staff to random check the goods. If you need the quality report after the shipment, please send us email for demail discussion how to deal with. ter you place the order. Tien-i quality department will provide the inspection report after shipping.
How does Tien-I deal with the quantity discrepancy after we receive the goods?
If the quantity discrepancy occurred, we will arrange the replacement as soon as possible.
Do Tien-I accept OEM and ODM order?
We are pleased to provide OEM/ODM service. Please send us an email for further discussion.
Do Tien-I have experience working with retail stores?
Yes， we shipped to retailers through our trading company.